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Frequently Asked Questions

What is your pricing policy?

In respect of each brand international distribution policies and country regulations, product pricing may differ based on final country destination. Prices displayed on product page reflect item final price, taxes and customs included* and no additional fee will be applied at delivery. [*see restrictions]

How can I give gifts using Forzieri?

If you’d like, we’ll ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient’s name and address as the Shipping Address. Item price labels will be removed although, at this time, Forzieri is not able to ship without showing package content value on shipping documents.

What type of payments do you accept?

Forzieri is proud to accept American Express, MasterCard, Visa and JCB. We do NOT currently accept debit cards. We also accept Wire Transfer. Sorry, no money orders and checks at this time. We must receive your wire transfer before the merchandise is shipped out.

When is my credit card billed?

Forzieri will charge your credit card once the items are located in stock and the billing information as well as the receiving address are verified. You will not be charged for any item until it is ready to ship out. (unless purchasing a made-to-order item)

How do I change the address for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How do I change payment for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How can I cancel my order?

You can edit or cancel your order via your account interface (My Account) as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your Forzieri account. If the order processing has started already and you request to cancel your order or items on your order, Forzieri will attempt to cancel these items. Forzieri cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped, shipping charges will not be refunded. See how to contact us. Please note an unused item can be returned within 28 days.

I forgot my password, what is it?

Click here, enter your email address in the apposite box then click the "email me my password" button and we will email your password to you.

Is my personal information kept private?

Yes, At Forzieri.com, we consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please check our Privacy Statement.

Is it safe to use my credit card on Forzieri.com?

Yes, shopping at Forzieri is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

帮助

周一至周五客服时间:

从上午 9.30 至晚上 6.00 意大利时间
(下午 4.30 至凌晨 1.00 中国时间)

此号码仅用于客户服务。   商务咨询请联系我们的总办公室

休假日

办公室于4月25日、5月1日、6月2日、6月24日、8月15日、12月25,26日、1月6日关闭。

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To apply fragrance to your chosen gift wrap select one of the Forzieri options on the bar to the right.

To apply fragrance to your gift card select one of the Forzieri options on the bar to the right.

在某些享受折扣的尺码(库存现有尺码)之间可等价更换商品。如果以打折尺码商品更换全额尺码商品(无现货/经要求订购),需要支付差价。查看现有尺码状况来了解细节。

United States of America
(New York, Florida and Puerto Rico excepted)

European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom.
(Italy excepted)

享受免费配送:

· Enter code SANTA2010 in your Shopping Bag before checkout
· Applies on order over $175.00 shipped via Premim Standard Shipping option
· Promotion does not combine with any other offer or discount available on FORZIERI
· Available for a limited time only
· Valid only for shipping within the United States

Invite a new member

quale messaggio devo metter qui?

作为Privé会员,您可以邀请您的朋友也成为会员.他们的首次购物能为您获得价值¥50的金砖,您可以用之来进行购物(大众网页或Privé区皆可使用).

结帐时选择感官礼品包装

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此商品可定制尺寸.请联系我们的工作人员以便获得更多信息.