Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit or an exchange.
Simply follow 4 steps to make your return:
- Make sure you have read our Return Terms & Conditions above.
- Send a return request to Forzieri using our web form or by sending an email to firstname.lastname@example.org and include your order number, a list of the items you wish to return and the type of return requested (exchange, store credit or refund).
- If your order is eligible for return, Forzieri will provide you with instructions on how to return your item, including the address where to ship your package.
- Follow the return instructions and ship the item back to us.
- Repack the product in its original boxes, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.
- We cannot accept a return of any item without its original boxes or with any indication that the item has been used.
Items must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item without its original boxes or with any indication that the item has been used.
Choice of Courier
The customer may use the courier or postal service of their choice, although Forzieri highly recommends the use of a service that provides the means to track the package in transit. Once the package has been shipped, the customer must provide Forzieri with the name of the courier, the shipping date and the tracking number.
Return shipping fees are to be paid by the customer.
Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.
Free Gifts with purchase
Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
Special Orders, Monogrammed or Custom Items
Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.
Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.
A store credit is a credit offered by our store to a customer who returns an item not eligible for a refund. It can be used to buy other goods at our store.
Store credit can be applied in full or in part to your purchase. Store credit never expires and cannot be converted into a money refund.